Refund policy

Return & Refund Policy

At VCTR, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery with your order number and clear photos or video of the product and packaging.

Returns & Exchanges
Returns or exchanges may be requested within 7 days of delivery. The item must be unused, unworn, undamaged, and returned in its original condition with all packaging and accessories.

For hygiene and safety reasons, contact lenses cannot be returned or exchanged once the packaging has been opened or used, unless the product received is defective or incorrect.

Items damaged due to misuse, improper handling, scratches, accidental damage, or normal wear and tear are not eligible for return or exchange.

Return Shipping
If VCTR has sent an incorrect or defective product, eligible return shipping costs will be handled by VCTR. For change-of-mind or exchange requests, return shipping charges may be the customer's responsibility.

Refunds
Once the returned item is received and inspected, we will notify you regarding approval of the refund. Approved refunds for Cash on Delivery orders will be processed through an agreed payment method. Shipping charges are generally non-refundable unless the order was incorrect or defective due to VCTR.

Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be handled according to our return policy.

For return, exchange, or refund assistance, please contact VCTR customer support.